Delete your SignOff account

How to request deletion

1. Email support@signoff.co.nz from the email address associated with your SignOff account.
2. Use the subject line Delete my SignOff account.
3. Include your name and the mobile number associated with the account.
4. We may ask you to complete an identity-verification step before processing the request.

What happens to your data

When an account deletion request is completed, SignOff will delete or de-identify personal information associated with the account where it is no longer required.

Some information may need to be retained where there is a legitimate legal, security, fraud-prevention, record-keeping or project-history reason to keep it. SignOff's approved product model includes an enduring project record and a minimum ten-year retention objective for completed consent projects. Where information must remain in an auditable project history, it may be retained in a restricted historical form rather than silently removed or rewritten.

We will explain any material information that must be retained in response to your deletion request.

Subscriptions

If you have a paid subscription, cancelling a subscription and deleting an account are separate actions. We will tell you if a subscription needs to be cancelled before the deletion request can be completed.